We at Crawley CAB can advise you upon consumer issues in order to help resolve problems. There are new rules which give consumers greater protection against unfair commercial practices. They cover issues such as a trader being aggressive to you, misleading you about the price or giving you any misleading information which influences your decision about whether to buy the goods or services. Another example is if a trader won't leave you alone and continues to contact you even when you've made it clear that you don't want them to. These are all counted as unfair commercial practices and are now usually criminal offences. |
For further online advice see the CAB Advice Guide at www.adviceguide.org.uk or contact Consumer Direct at www.consumerdirect.org.uk or by phone on 0845 404 0506. |
